Hatton National Bank (HNB) has won 'Sri Lanka's Best Retail Bank' award for 2009 in the ninth Asian Banker Excellence in Retail Financial Services Awards Programme for the third consecutive year.
The bank received the award at The Asian Banker Excellence in Retail Financial Services Awards 2010 ceremony, held in conjunction with the region's foremost retail banking event, the Excellence in Retail Financial Services Convention.
About 120 senior bankers from award winning banks in 22 countries across the Asia Pacific, the Gulf and Central Asian regions attended the formal gala dinner, the industry's celebration of the region's best retail bankers that recognises their efforts in bringing superior products and services to their customers.
The awards programme, administered by The Asian Banker and refereed by prominent global bankers, consultants and academics, is the most prestigious of its kind.
A stringent three month-long evaluation process, based on a balanced and transparent scorecard, determined the winners and the position of the different retail banks in the region. Hatton National Bank won the 'Best Retail Bank in Sri Lanka' award for its strong performance in 2009, having gained higher scores than the other banks surveyed in the programme.
Hatton National Bank showed a robust growth in retail profits of more than 25%. The highest margin among all banks in Sri Lanka and lower cost of funds allowed an upward trend in its interest income, while fee income declined sharply. Remittances served as a major driver for cross-selling, which in turn boosted its revenue and hence helped the bank in outperforming its peers.
The bank was largely successful in growing its deposit franchise and expanding its branch network. Apart from this, it also grew its ATM network and POS terminals. HNB has clearly had an edge in terms of network productivity.
"The bank outperformed its peers in Sri Lanka by achieving the highest margins and the biggest mortgage loan book in the country. Its strategy of targeting the teenagers, in order to grow its card base, has clearly been fruitful and significantly enhanced the bank's position in the market," said Chris Kapfer, Head of Excellence in Retail Financial Services Awards Programme at The Asian Banker.
"This year over 120 banks and financial institutions in 23 countries across the region were evaluated as part of the Excellence in Retail Financial Services Programme. It has become the single most prestigious, comprehensive and anticipated awards programme that recognises the pursuit of excellence amongst retail financial institutions available almost anywhere in the world today," said Philippe Paillart, Chairman of The Asian Banker Excellence in Retail Financial Services Programme.
The transparent award evaluation process uses a balanced scorecard approach and a comprehensive methodology to evaluate the strength of individual banks' retail banking businesses that involve extensive research and probing interviews, and taps on the combined experience of a team of experienced researchers.
Philippe Paillart, formerly Vice Chairman and CEO of DBS Bank and a pioneer in the retail banking industry in the Asia Pacific region, added: "The Asian Banker Excellence Programme was instituted in 2001 on the premise that an outstanding player in the retail financial services industry should build business franchises that are sustainable, competitive and profitable over a period of time."
source - www.dailymirror.lk
No comments:
Post a Comment